Terms of Service

Last updated: 25 September 2026

These Terms of Service ("Terms") govern access to and use of PaddockPilot ("the Service"), provided by Fly the Farm NSW Pty Ltd (ABN 33 679 857 722) ("we", "us", "our"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

PaddockPilot is a subscription software tool for agricultural drone operators to manage jobs, clients, chemical and aircraft records, job safety assessments, weather logs and related operational documentation. It is provided as a record-keeping and workflow aid only. It does not replace your own professional judgement, your obligations under CASA (Civil Aviation Safety Authority) regulations, APVMA chemical permits and label directions, state EPA requirements, or any other law or regulation applicable to your operations. You remain solely responsible for the accuracy of the information you enter and for complying with all applicable laws.

2. Accounts

You must provide accurate information when creating an account and keep your login credentials secure. You are responsible for all activity that occurs under your account. Each account belongs to one business ("Company"); data entered under your account is visible to other users you invite to that Company and is not shared with other Companies using the Service.

3. Subscription and billing

New accounts receive a 14-day free trial. After the trial, continued use of the Service requires a paid subscription at the price displayed at sign-up (currently $40/month AUD, inclusive of GST where applicable), billed in advance on a recurring basis until cancelled. You may cancel at any time; cancellation takes effect at the end of the current billing period and we do not provide refunds for partial periods except where required by law, including the Australian Consumer Law.

4. Your data

You retain ownership of the data you enter into the Service (job records, client details, chemical and aircraft registers, and similar). We do not sell your data. See our Privacy Policy for how we collect, use, and protect personal information. If you cancel your subscription, we retain your data for a reasonable period to allow you to export it or reactivate, after which it may be deleted.

5. Acceptable use

You agree not to use the Service to store or transmit unlawful content, attempt to access another Company's data without authorisation, interfere with the Service's operation, or reverse-engineer the software except as permitted by law.

6. Availability and support

We aim to keep the Service available and reliable but do not guarantee uninterrupted access. We may perform maintenance, and features may change over time as the product develops.

7. Liability

To the maximum extent permitted by law, the Service is provided "as is" without warranties of any kind, and we are not liable for indirect, incidental, or consequential loss arising from your use of the Service, including loss arising from reliance on records kept in the Service for regulatory or compliance purposes. Nothing in these Terms excludes any guarantee, right, or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

8. Weed identification and chemical guidance

The Service may offer optional features that suggest a possible weed identification from an uploaded photo, and/or surface publicly available chemical product, rate, and label information for a given weed or situation ("Guidance Features"). The Guidance Features are a general reference guide only. They are not agronomic advice, are not a substitute for professional agronomic consultation, and are not verified by us for accuracy, currency, or applicability to your specific site, crop, weather, or regulatory conditions. Any weed match or product/rate information shown is a suggestion for you to independently check, not a determination, instruction, or recommendation.

You are solely responsible for identifying the target weed, and for selecting and confirming the correct product, rate, and application method — including whether aerial application is permitted under the current product label and applicable law — before undertaking any work. We accept no liability for any loss, damage, crop or livestock harm, regulatory breach, or other consequence arising from reliance on the Guidance Features. By using the Guidance Features you accept that the identification and product decisions, and all liability for them, rest with you.

9. Changes to these Terms

We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

10. Governing law

These Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of its courts.

11. Contact

Questions about these Terms can be sent to matt@flythefarm.com.au.