Privacy Policy

Last updated: 25 September 2026

This Privacy Policy explains how Fly the Farm NSW Pty Ltd (ABN 33 679 857 722) ("we", "us", "our") collects, uses, discloses, and protects personal information through PaddockPilot ("the Service"), in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Information we collect

When you create an account, we collect your name, email address, business name, and password (stored securely by our authentication provider, never in plain text). As you use the Service, you may enter operational data including client contact details, aircraft and equipment registers, chemical records, job details, weather readings, job safety assessments, and airspace check records. If you subscribe, our payment processor collects and processes your billing details on our behalf — we do not store your full card number.

2. How we use it

We use your information to provide and operate the Service, authenticate your account, process subscription billing, respond to support requests, and communicate important updates about the Service (such as changes to these policies or scheduled maintenance). We do not use your operational data to train third-party AI models or sell it to third parties.

3. Storage and security

Your data is stored using Supabase (a database and authentication provider) and hosted on infrastructure operated by our hosting provider. We apply reasonable technical measures — including database access controls that restrict each business's data to its own users — to protect your information from unauthorised access, loss, or misuse. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

4. Who we share it with

We share personal information only with service providers who help us run the Service — currently our database/authentication provider and, once billing is active, our payment processor — under obligations to protect it. We do not sell personal information. We may disclose information if required by law or to protect the rights, safety, or property of Fly the Farm NSW Pty Ltd, our users, or others.

5. Data within your Company account

Operational records you enter (jobs, clients, chemicals, aircraft, and similar) are visible to other users within your own Company account, but are isolated from every other business using the Service.

6. Your rights

You may access, correct, or request deletion of your personal information at any time by contacting us. If you close your account, we retain data for a reasonable period in case you wish to reactivate or export it, after which it may be permanently deleted, except where we are required to retain it for legal or accounting purposes.

7. Cookies

We use essential cookies/local storage required to keep you signed in and operate the Service. We do not currently use advertising or third-party tracking cookies.

8. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Service or by email.

9. Contact / complaints

For privacy questions, access/correction/deletion requests, or complaints, contact matt@flythefarm.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.